Taxi Airport Pickup service FAQ
What is the best way to submit a reservation?
The fastest and simplest way to submit a reservation is by using our taxi price calculator, which will show the transfer price in real time and will let you to book it instantly. In case you can't find your departure or destination place from the many available, please feel free to contact us requesting a customized trip.
Is it safe to book online?
Our server uses 128 bit encryption, ensuring that you data will be perfectly safe. The reservation is handled electronically, meaning that no mistakes or omissions are actually possible.
May I change or cancel my reservation?
Most reservation's details can be easily and quickly changed by yourself directly from MY TRIPS section, or you may contact us anytime. Modifying a reservation doesn't require any administration fee. For urgent changes needed within 48 hours from the pickup time specified on your booking application, please call promptly the phone number that we have supplied in the reservation confirmation e-mail.
Is the price displayed fully inclusive?
The price shown on your confirmed booking application is fully inclusive of vehicle, driver, fuel and toll charges.
What is the preferred payment method?
In most cases, we prefer the payment to be submitted directly to your driver in cash, on the day of the trip. Alternative payment methods are available, please read below.
Can I pay in advance on behalf of the passenger?
For most localities upfront payment can be submitted via credit card and, in some cases, by bank transfer. This is particularly useful if you are a travel agent paying for your customer or a company paying for your employeers.
Can I pay by credit card either upfront or in the car?
For most localities, credit card payment is supported by either charging it upfront or directly in the car through a portable reader, If you are interested in either way of payment, please contact us after your reservation has been submitted, communicating the booking number and the preferred payment method.
Why I have to submit my credit card details if the payment will be by cash to driver?
We need your credit card as a guarantee to hold your reservation and it will be charged in case you will not communicate a cancellation accordingly to Terms and Conditions.
Do I have to tip drivers?
In most countries (except where noted on booking confirmation email) tipping drivers is not customary, but certainly welcome if you would like to.
May I get a receipt or an invoice to document my expenses?
Should you need a payment receipt or invoice, please request it to your driver once the payment is made. In case of upfront payment by credit card, formal payment receipt or invoice can be issued upon request.
What will happen if my flight is delayed?
Our prices include flight tracking service, meaning that your driver will monitor inbound flight and will pickup you after actual landing time. There is no need to communicate flight delay to your driver, since the expected arrival time is already displayed on information monitors and via airline's web site. Thus, just make sure that you supply a correct flight number and scheduled arrival time on your booking application, so your driver can track the flight accordingly.
Where will I meet my driver?
We will send this information together with final booking details. generally, for airports, railway stations and cruise ports, your driver will wait at arrival hall holding a board with your name. For other pickup places, your driver will wait at the address supplied on your booking application.
Will I share the vehicle with other passengers?
Our service is private and not shared with any unknown passengers. Currently, we do not offer shared transfers.
Do you provide direct transfer to my actual destination address or just to city center?
The trip that you will request will be customized and operated only for you, from any address you specify and without middle stop.
Can I contact my driver directly in case of any urgent communication?
Together with final booking details (usually several days before trip date) we send all the info that you need to contact either your driver directly or our local coordinator.